Last Updated: 02/12/2025

At MyJewelist, we stand behind the quality of our jewelry. If you're not completely satisfied with your purchase, we're here to help.

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must have all original packaging and tags attached.
• You must provide a receipt or proof of purchase.

Non-Returnable Items:

• Personalized & Custom Orders (e.g., name necklaces, engraved pieces).
• Gift Cards & Sale Items (all discounted products are final sale).
• Hygiene-Sensitive Items (e.g., earrings, unless defective).

Important: Items sent back to us without a return request approval will not be accepted.We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must have all original packaging and tags attached.
• You must provide a receipt or proof of purchase.

Non-Returnable Items:

• Personalized & Custom Orders (e.g., name necklaces, engraved pieces).
• Gift Cards & Sale Items (all discounted products are final sale).
• Hygiene-Sensitive Items (e.g., earrings, unless defective).

Important: Items sent back to us without a return request approval will not be accepted.

To request a return:

• Email us at contact@myjewelist.com with your order details.
• If your return is approved, we will send a return shipping label and instructions on where to send your package.

If you are outside the United States, return shipping may take longer.

For return inquiries, contact us anytime at contact@myjewelist.com.

• USA & Canada Orders – Free return shipping.
• International Orders – Customers are responsible for return shipping costs.
• Once your return is approved, we will provide shipping instructions.
• We are not responsible for lost or damaged return packages. We recommend using a trackable shipping service.

Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, contact us at contact@myjewelist.com within 48 hours of delivery.

We will work with you to provide a replacement or refund, depending on the issue.

If you’d like to exchange an item, please:

1. Request a return for your original item.
2. Once approved, place a new order for the desired item.

Exchanges are not available for personalized items.

If your order is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason.

• The item must be unused, unworn, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

• Once we receive and inspect your return, we will notify you of the approval status.
• If approved, a refund will be issued to your original payment method within 10 business days.

Bank Processing Time: Some banks or credit card companies may take extra time to process and post refunds.

If you haven’t received your refund after 15 business days, please contact us at contact@myjewelist.com.

If you have any questions about returns or refunds, please email us at:
contact@myjewelist.com