At MyJewelist, we stand behind the quality of our jewelry with a one-year warranty. This warranty covers any manufacturing defects but does not include damage caused by misuse or improper care.

We are committed to ensuring your complete satisfaction. That’s why we offer free 30-day returns for customers in the US, Canada. The return window begins the day your shipment is delivered. Experience worry-free shopping with our 100% satisfaction guarantee.

Our team works diligently to process and dispatch orders as quickly as possible. While we’ll do our best to accommodate changes before the shipment is dispatched, we cannot guarantee updates will be possible. We encourage you to contact our Customer Experience Team as soon as possible for assistance.

Our jewelry is crafted from high-quality materials, including solid 14k gold, sterling silver, and simulated stones. We prioritize sustainability by using recycled metals and conflict-free stones to ensure both quality and ethical responsibility.

Our customer service team is available to assist you with any inquiries. You can reach us via email myjewelistofficial@gmail.com or whats'app at +1(917) 807-5743. We are fast repliers. we will turn you as soon as possible

Many of our pieces are made to order to ensure the highest quality. Please allow 1-3 business days for crafting, plus shipping time. All orders within the USA are shipped via expedited shipping, which typically takes 1-3 days.

For international shipping, delivery times may vary slightly depending on the destination and customs clearance, especially during peak seasons. Rest assured, we use express shipping to get your order to you as quickly as possible!

Yes, we ship worldwide. Please note that shipping fees and delivery times vary by location.

VAT and other taxes will be calculated during checkout. Buyers are responsible for any customs duties or import taxes that may apply, as these vary by country.

Yes, once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on our website or the courier's site.

We accept major payment methods, including Visa, MasterCard, Amex, PayPal, Shop Pay, Apple Pay, and others. Payment for personalized items will be taken when your order is placed. For more details, please refer to our Payments FAQ page.

Your security is our priority. All payment details are handled through Shopify Payments, a Level 1 PCI DSS compliant service. This ensures your data is encrypted and protected at the highest standards.

Taxes are calculated based on the shipping destination. For international orders, VAT and other taxes may be applied during checkout.

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we accept returns and exchanges within 30 days of purchase, provided the item is in its original condition and packaging. Please refer to our Returns & Exchanges page for detailed instructions.

Items must be in their original condition without signs of wear or damage

Items returned by mail must be in all original packaging (tags, box, and pouch included)

No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

Orders must be returned in the same country which they were originally purchased in

At MyJewelist, we aim to make returns as simple and transparent as possible. Here's how our return shipping works:

1. Free Return Shipping
   We offer free return shipping for customers in the US, Canada. You can return your items at no additional cost, ensuring a hassle-free experience.
2. Return Shipping Fee for Other Locations
   Customers are responsible for return shipping costs unless the item is faulty or damaged.

Once we receive your returned item at our facility, we will process your refund within 7 business days. You’ll receive a confirmation email once the refund has been issued. For more details, please refer to our Payments FAQ.

Please double-check that you’re sending back the correct item(s) for your return. Unfortunately, due to logistical and customs constraints, MyJewelist cannot store or reship non-MyJewelist items that are mistakenly returned.

Personalized items are non-returnable and non-refundable unless they are faulty. For updates on your order, contact us with your order number.

Proper care keeps your jewelry looking stunning. Always store your pieces separately in your MyJewelist pouch or box to avoid scratches or tangling. Keep gold vermeil and silver pieces in a cool, dry place, away from direct sunlight and moisture.

Our sterling silver items are coated to reduce tarnishing, ensuring they stay beautiful for longer. For more tips on maintaining your jewelry, visit our Jewelry Care Guide.

Gently rub your jewelry with the cloth to restore its shine. Dark residue on the cloth is normal and indicates it’s working as intended. Avoid washing the cloth, as it will lose its cleaning properties. Always keep it out of reach of children.

Yes! We offer engraving and custom options on select products. The available font styles, character limits, and pricing details are listed on each product page.

Personalized items are non-refundable unless there is a manufacturing defect.

Yes, you can ask custom sizing, our team will happy to help. Please note that we are not able to engrave on the all products.

Yes, we provide customization options, including engraving and bespoke designs. Whether you want to add a personal touch to an existing piece or create something entirely unique, our design team is here to assist you.

If you’re unsure of your size, you can measure the inner diameter of a ring you already own using a ruler. Alternatively, you can use a printable ring size chart or order our ring sizer for precise measurements

Yes, we offer gift wrapping for a small additional fee. You can also include a personalized message to make your gift extra special.